TaskUs - Content Moderation Roles -Thessaloniki, Greece

NOW HIRING!

Bilingual

Content Moderators

in Thessaloniki, Greece!

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Do you have the right work in the EU? *

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This role is based in our Thessaloniki site.

Are you able and willing to work full-time on site? *

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If you do not live in Thessaloniki, are you open to relocation?

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English fluency is required for this role. Are you fluent in English? *

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CAREERS WITH US

TaskUs Thessaloniki

TaskUs Thessaloniki in Greece, was built to support clients needing expert bilingual or dedicated EU language support.

Work hard, have fun!

At TaskUs, it’s all about balance. We love our work, but we also value our own individual passions.

Breathtaking workspaces

We want to provide our employees with what they need to be successful, productive, and, above all, happy.

92%

of TaskUs Employees Would Recommend Us to a Friend

97%

of TaskUs Employees Approve of our CEO

Interested in Working With Us?

So what does a Content Moderator do?

Think of yourself as someone who will ensure high-quality and safe experiences for people and businesses across various social media platforms. You will be instrumental in keeping our online world engaging, appropriate, and SAFE. You will enforce our client’s terms of use by carefully monitoring and reporting abuse on their platform. You will review content such as videos, news stories, still pictures, political ads, and social media profiles. You will then score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency. At times you may review disturbing content which may include child exploitation and abuse, animal torture, gang violence, murder or hate speech.

In order to support you, we will provide:

- Full training
- Wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment
- Access to on-site counselors, resiliency programmes, and other wellness initiatives
- Daily time to participate in wellness activities such as dance parties, fitness challenges, on-site wellness programs, video games, and team development exercises.

In addition, you will also receive:

- Competitive Salary (14 payments per year!)
- Permanent Contract
- Private Health Insurance
- 20 days of Annual Leave + An additional day off for your birthday
- Development Opportunities and Professional Growth
- Onsite Free Munchies, Popcorn, and Food for Purchase from our Market or Local Source Food Vendors
- Comprehensive Relocation Package (if relocating to Thessaloniki), including a ticket and 2-week accommodation coverage and support from a dedicated Relocation Advisor

Do you have what it takes to be a Content Moderator?

We need someone with
- At least one year's experience in a customer experience environment. (Preferred)
- A high school diploma or equivalent
- Strong written communication skills and most importantly empathy
- Cultural awareness and general understanding of political and social situations

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About TaskUs

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

So what does a Content Moderator really do?

Think of yourself as someone who will ensure high quality and safe experiences for both people and businesses across the social media family of apps, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what It's like being a Content Moderator.

As a Content Moderator, you will be instrumental in keeping our online world engaging, appropriate, and safe. You will apply a content policy to digital content and execute handling procedures with consistency. The best candidates are able to identify subtle differences in the meaning of digital communication and accurately enforce the client’s terms of use by carefully monitoring reports of abuse on the site. You will atively participate in employee assistance programs, program reporting initiatives and training to foster the well-being of you and the employee community. A Content Moderator will escalate through appropriate channels any changes that may impact performance or as necessary to maintain required KPIs. You will also adhere to security measures, confidentiality, and other project requirements in any way related to your work.

So what does all this mean for your day-to-day? In the Content Moderator role, you will be working on a computer each day reviewing content such as videos, news stories, still pictures, political ads, and social media profiles. You will then score this content on areas such as age-appropriateness, level of violence, sexual content, and political transparency. In order to properly identify all of these items, you will be trained on how to enforce the client’s policies, and then use these policies to support the overall business.

As a Content Moderator, you understand the importance of working hard and having fun! You will be given daily time to participate in wellness activities such as dance parties, fitness challenges, on-site wellness programs, video games, and team development exercises. TaskUs provides onsite free munchies, popcorn, and food for purchase from our market or local source food vendors. We also enjoy a good party, so there is always one happening somewhere!

Do you have what it takes to be a Content Moderator?

Requirements

What is it we’re looking for? Well since this is a Content Moderator we need someone with at least one year prior operations experience in shared services or a customer experience environment. What else?

We also need someone with at least a high school diploma or equivalent.

Must be bilingual in Hungarian, Italian, Dutch. French, Czech, French, or German (C1/C2) and English (B2/C1) speaking and writing
Now let’s get technical.

We’re looking for someone who has strong interpersonal skills, verbal and written communication skills and most importantly empathy. Someone who has a high affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported.

Creating a Culture of Awareness and Prevention

TaskUs believes in being transparent with our new employees about their job duties and the possible impact. Some of our campaigns include disturbing content. Examples of these types of material may include but are not limited to:

Child exploitation and abuse

Animal torture

Gang Violence

Murder

Hate Speech

TaskUs devotes considerable resources to the wellbeing of its employees.

Being a Content Moderator means participating in counseling sessions and other wellness programs:

All employees will attend wellness coaching sessions to ensure awareness of wellness resources and to ensure job adjustment.
All employees will attend wellness groups.

As a content moderator it is important for you to know the potential risks related to this type of work. While TaskUs is focused on employee wellness by having counselors on-site, resiliency programming, and other wellness initiatives, exposure to graphic and disturbing content is unavoidable. Some individuals with a sensitivity to viewing graphic or disturbing content may be at risk for developing distress, mental health symptoms, or, in rare instances, Secondary Traumatic Stress based on the content they are viewing.

TaskUs reserves the right to reassign content moderators to other TaskUs projects based on staffing needs, employee performance, and other considerations. In order to help create a community that is safe for all employees, the Resiliency and Wellness Team takes an active role in the primary prevention of mental health concerns through direct practice efforts, e-learning, skills training, and outreach efforts to the TaskUs community. Our programs seek to raise awareness about psychological issues, challenge ideas that contribute to social inequity, disempowerment, and discrimination, as well as the underlying structures that support them. In addition, our programs empower employees to find and use their voices in a healthy and productive way.

Relocation Assistance Offered

Competitive Sign-on Bonus
up to €1,000